Customer Finance & Mortgage Manager
Alpha Mead Group
- Lagos, Lagos State
- Permanent
- Full-time
- Monitor and analyze portfolio growth, sales, service, credit quality, ROI, MFI, and expense results for the portfolio.
- Generate opportunities for sales specialists for Bank, General Insurance, and Life products using the agreed sales process.
- Coordinate the disbursement of all outstanding mortgages within the Federal Mortgage Bank of Nigeria and partner Private Mortgage Information system.
- Ensure alignment of mortgage provision with the real estate development strategic business objectives.
- Profile offtakes to meet National Housing Fund /Private Mortgage Information criterion
- Book mortgages for off-takers of the Development Company's product output across sites.
- Develop and manage a bouquet of mortgage products and service offerings for the company's customers.
- Support improvement and monitor the relevant customer service/customer satisfaction outcomes for the portfolio.
- Manage the mortgage application processes for clients to deliver a high-level customer experience.
- Monitor customer repayments and provide up-to-date financial statements on customer transactions.
- Provide advisory to customers on best mortgage options and processes for accessing same.
- Coordinate with other departments within the company to ensure that all mortgage processing activities are completed on time
- Interface with mortgage lenders, sales team, finance, and other internal and external stakeholders adequately
- Ability to identify an acceptable level of lending risk, in line with the company's risk appetite statement, and to maximize profit from that transaction
- Support and demonstrate a risk management culture in line with the company's values
- Keep up to date with new mortgage products and changes in mortgage regulation.
- First degree in Finance, Business Administration, Economics or any other related discipline
- MSc/MBA is an added advantage
- Minimum of 5 years in a Primary Mortgage Institution with working knowledge of Nigeria Housing Fund disbursement or property development company
- Experience coordinating Nigeria Housing Fund mortgage operations.
- Familiarity with financial software programs such as CRM and LOS.
- Working knowledge of banking services regulations.
- Energetic and highly motivated
- Ability to work independently and in a team-oriented environment
- Can work independently, especially in handling business challenges.
- Outstanding organizational and time-management skills
- Strong organizational and time-management skills
- Strong problem-solving skills and ability to identify areas of improvement