NOC Engineer (Fibre) Job at WIOCC Nigeria Limited

Nigeria
Permanent
Full-time

17 days ago
Apply easily

WIOCC is the leading player in the deployment of carrier-scale, future-proofed network infrastructure into Africa. We have the flexibility and scale to meet the ever-growing demand for reliable, high-speed capacity throughout Africa, driven by end consumers, enterprise users and the ecosystem that supports them. Our policy of continual investment in our network to create Africa’s first, truly hyperscale network infrastructure means ongoing investment for growth, ensuring our readiness to meet the future data volume demands of end users throughout Africa.We are recruiting to fill the position below:Job Position: NOC Engineer (Fibre)Job Location: Lagos
Job Type: Full timeJob Objective

Provide first-level support for clients, resolve incidents, identify problems through pro-active monitoring and manage planned engineer works.
To be acknowledged as the client’s champion ensuring high levels of satisfaction and an excellent client experience. Provide backup support to the NMC.

Key Duties & Responsibilities

Interface with clients for service assurance and service delivery queries, achieving high levels of client satisfaction
Proactively monitor alarm management systems for events, create, own, and manage trouble tickets to successful resolution
Supplier incident management
Assist Service Managers as required and produce reason for outage reports
Assist with planned engineering works, including service impact analysis and client notifications
Identify service concerns, issues, challenges and escalate to NMC/TAC and management
Maintain accurate records, assist with auditing and data cleansing as directed
Incident management, trouble shooting and resolution of first level technical issues
Ensure all service tickets have correct closure data
Use of and ensuring data integrity of systems
Assist Provisioning to configure & activate services / restoration as directed.

Qualifications

Bachelor’s Degree (or equivalent) in a related field.

Experience & Skills:

Requires minimum of 1 years of experience in telecom industry including experience in service desk or similar fields or a successful intern assignment with WIOCC working on the Service Desk / NOC / NMC
Knowledge of various platforms around Subsea, Fibre, DWDM, OTN, SDH, Data (Ethernet, IP/MPLS)
Effective written and verbal communications skills evidenced by work history and accomplishments
Expert knowledge of at least one trouble ticket system, NetSuite desirable
Excellent communications and soft skills, including ability to listen to and summarize and concisely share key information with clients
Demonstrate ability to manage multiple priorities and solve problems in a fast-paced environment.

Attributes:

Client focused, relationship builder
Integrity, honest with high ethical standards
Boundless, passionate, and flexible
Personnel excellence, accuracy and attention to detail
Collaborative, achieve results through teamwork and partnerships
Strong analytical skills and able to collate and interpret data from various sources
Excellent English language communicator with a natural aptitude for dealing with people
Good network diagnostic skills, attention to detail, concise, accurate, urgency, meticulous
Willing to work on a 24/7 shift including nights, weekends and public holidays / on-call as required.

Method of Application
Interested and qualified candidates should send their updated CV, including three referees, to:

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