Team Lead, Customer Service (Stanbic IBTC Pension Managers Limited)

Lagos, Lagos State
Permanent
Full-time

10 days ago

Company DescriptionStandard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities - plus the chance to work alongside some of the sector's most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We're passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.Job DescriptionResponsible for the review and processing of customer benefits applications, provide support to customer benefits related transactions within SLA. To proactively resolve customer related issues and where necessary ensure quick service recovery.QualificationsMinimum Qualifications

First Degree Field of Study - General social science
Professional qualification and or second degree will be an added advantage

Minimum Experience

3-4 Years' Wealth Management experience in supervisory and administrative capacity.

Additional InformationBehavioural Competencies

Making decisions
Taking action
Conveying Self-Confidence
Empowering Individuals
Directing People

Technical Competencies

Coaching and Mentoring
Communication Skills
Business Administration Skills
Access control systems
Attitude of Customer Experience

Standard Bank

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