Support Engineer Job at Ericsson

Abuja, FCT
Permanent
Full-time

21 days ago

Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world's mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.We are recruiting to fill the position below:Job Position: Support EngineerJob Locations: Abuja & LagosJob Description

As there are no distinct borders between the areas, you will need to be flexible and master more than one area.
The technical development is rapid, and you are responsible for continuously keeping your competence and skills up to date.
Working as a support engineer will require a broad knowledge of telecom and Datacom, covering both hardware, software, and network knowledge.
You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as with customers and suppliers to Ericsson.
The role more than often requires you to take on big responsibility and it is important that you can work independently.

Responsibilities

Handle customer issues as dedicated support, 24x7 based on roster
Lead and resolve technical issues and conduct Root Cause Analysis
Knowledge Management
Handle Software Update Management (SUM), Load IPA/EPA/EP packages on Ericsson Core nodes
Drive CSR review meetings with SDM
Perform preventive maintenance.

Requirements

Education: Bachelor’s Degree in Engineering
Min years of experience: 5+ Years of experience
Domain experience: CS Core domain resource with hands-on experience of CS Core domains: CSCF, MTAS, SBG/BGF, MSC-S, M-MGW, STP/IP-STP, UDM domain CUDB, HSS-FE, HLR-FE, EIR-FE, Mobile Call flows and Protocols understanding.
MAP, SCCP, SIP, Diameter and LDAP protocols handling
Troubleshooting of IMS/VoLTE call flows, SRVCC and CS Fallback procedure.
MOP preparation with impact analysis and execution.
Understanding of Cloud/Virtualization concepts and VNF/CNF Management
Team Collaboration.
Delivering results & meeting customer expectations
Presentation & communication skills.

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