Experience : Experience 2 to 3 years in a similar profile
- First line interaction with customers to Ensure customer queries / requests/ concerns are attended, documented and reported to management
- Follow-up with relevant department should in case there is any delay, escalate at deviations
- Responsible for shop maintenance, and allied activities to ensure Service Standards are not compromised
- Ensure Daily Operational Reports are prepared and submitted in time
- Ensure efficient operations at shop by coordinating remedies of issues affecting operations
- Ensure Customer Service attitude is exemplified by actions and initiatives
- Motivate contribution from colleagues to ensure Customer Delight
- Adopt standards for business activities/processes and ensure adherence
- Share improvisations with management which can be replicated at all locations/ processes
- Customer Focused, Result oriented, Zeal for Initiative with Speed, Leadership quality and team Handling capacity, Energetic and Assertive, Customer query resolving skills, Excel Knowledge is a MUST
- Relevant Industry Experience, Been on the front end handling customers and team.
- Should have Planning and organizing skills, also a sharp business acumen
NB: Only shortlisted candidates will be contacted.