CUSTOMER CARE SERVICE EXECUTIVE

Ascentech

  • Nigeria
  • Permanent
  • Full-time
  • 1 month ago
  • Apply easily
3542 - CUSTOMER CARE SERVICE EXECUTIVE Due Date : 09/12/2020
Experience : Experience 2 to 3 years in a similar profile

Job Responsibilities:
  • First line interaction with customers to Ensure customer queries / requests/ concerns are attended, documented and reported to management
  • Follow-up with relevant department should in case there is any delay, escalate at deviations
  • Responsible for shop maintenance, and allied activities to ensure Service Standards are not compromised
  • Ensure Daily Operational Reports are prepared and submitted in time
  • Ensure efficient operations at shop by coordinating remedies of issues affecting operations
  • Ensure Customer Service attitude is exemplified by actions and initiatives
  • Motivate contribution from colleagues to ensure Customer Delight
  • Adopt standards for business activities/processes and ensure adherence
  • Share improvisations with management which can be replicated at all locations/ processes
  • Customer Focused, Result oriented, Zeal for Initiative with Speed, Leadership quality and team Handling capacity, Energetic and Assertive, Customer query resolving skills, Excel Knowledge is a MUST
Desired Attributes:
  • Relevant Industry Experience, Been on the front end handling customers and team.
  • Should have Planning and organizing skills, also a sharp business acumen
Interested candidates should send their CVs to cv@ascentech.com.ng stating the position applied for in the mail subject line.
NB: Only shortlisted candidates will be contacted.

Ascentech