Switch /Billing Network Engineer

• Proactively monitor network performance and identify potential issues through various monitoring tools and alerts.

• Provide 24/7 network monitoring and support on all operational Core network equipment.

• Perform operation and maintenance on core network elements to achieve network availability.

• Facilitate the integrate of new network nodes.

• Implement change requests, resolve fault escalations and ensure TTs are accurately closed within MTTR.

• Ensure effective implementation and maintenance of all SIP connections.

• Ensure routine and corrective maintenance on SIP nodes.

• Generate incidence reports for core network occurrences Daily, weekly and monthly.

• Implement software upgrades and hardware replacements on core networks.

• Perform network impact analyses of change requests and software upgrades on core nodes.

• Perform daily network traffic and KPI trend analysis reports.

• Carry out periodic audits on core network nodes and B number analyses.

• Perform periodic service tests on the network.

• Troubleshoot and resolve network connectivity problems, ensuring network uptime and user satisfaction.

• Analyze network traffic patterns and identify opportunities for optimization and performance improvement.

• Implement changes and configurations to the network infrastructure as needed, following proper change management procedures.

• Collaborate with other network support teams to ensure efficient problem resolution.

• Analyze and investigate discrepancies in billing CDR and work towards resolving them promptly.

• Configure and maintain billing systems to ensure accurate and efficient billing cycles.

• Generate reports on network usage and billing metrics for various stakeholders.

• Adhere to company policies and regulations related to billing practices.

• Bachelor's degree in Computer Science/Engineering, Electrical Electronics, Information Technology, or a related field (preferred).

• Minimum [5] years of experience in a Network Operations Center (NOC)/ billing systems or similar environment.

• Strong understanding of TCP/IP networking protocols and technologies.

• Experience with network monitoring tools and troubleshooting methodologies.

• Excellent analytical and problem-solving skills.

• Strong attention to detail and accuracy.

• Excellent communication and interpersonal skills, with the ability to collaborate effectively with various stakeholders.

• Ability to work independently and manage multiple tasks in a fast-paced environment.

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