Field Operations Officer (HR Representative) Job at HR Leverage Africa

• HR Leverage is seeking a disciplined and proactive Field Operations Officer with a background in retail operations or store supervision.
• The ideal candidate will be responsible for overseeing deployed staff, monitoring workplace discipline, ensuring policy compliance, and serving as the communication bridge between HR Leverage and the client.
• This role is best suited for someone who has previously supervised or managed operations in retail, fashion outlets, supermarkets, or similar environments — and can apply that experience to monitoring staff behavior, discipline, and compliance from an HR perspective.

• Serve as the HR Leverage on-site representative, monitoring deployed staff at the client’s location.
• Supervise and report on staff attendance, punctuality, appearance, and general workplace conduct.
• Use your retail operations experience to identify performance gaps and behavioral issues.
• Enforce workplace discipline and support HR policy compliance among staff.
• Address staff-related issues, concerns, or conflicts and escalate appropriately.
• Collaborate with HR Leverage’s internal team to implement staff improvement plans or disciplinary actions
• Relay internal memos, changes in shift or work structure, and any HR communication to staff.
• Support onboarding of new staff, including orientation and documentation.
• Submit daily or weekly reports on staffing updates and operational observations.
• Liaise professionally with client representatives while maintaining HR Leverage’s interests.

• Minimum of OND / HND / B.Sc. in Business Administration, Human Resources, or a related field.
• 2 - 3 years of hands-on experience managing or supervising operations in a retail/fashion/supermarket environment.
• Strong communication and interpersonal skills.
• Experience dealing with frontline staff, customer-facing roles, or shift-based teams.
• Reliable, mature, and able to handle fieldwork independently.
• Comfortable using WhatsApp, Excel, and other basic communication/reporting tools.

• Salary: Open to negotiation.
• A focused HR field role leveraging your retail background.
• Support and development under the HR Leverage operations team.
• Exposure to HR compliance and workforce monitoring in the retail sector.

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