Technical Support Engineer - Payments (FinTech/Cryptocurrency)
Black Pen Recruitment
- Nigeria
- Permanent
- Full-time
- +4 years work experience as a full stack engineer/developer, additional experience with technical support will be advantageous
- You have experience planning and prioritizing work, identifying dependencies, facilitating conversations and documenting results (RCA)
- Experience with typescript, Node.js, vue.js and possessing a broad knowledge of API best practices
- Experience with Python, Java and multiple programming languages will be advantageous
- Experience working in AWS cloud architecture
- In-depth experience working with microservices and APIs
- Experience troubleshooting, digging and following through logs or browser dev tools to identify root causes and bugs
- Knowledge of networking concepts, authentication methods, and information security concepts
- Strong prioritization, time management and logical thinking skills with a bias towards action
- You have the ability to recognize patterns that could indicate the presence of a deeper technical issue
- You have a high EQ and a deep empathy and desire to help others
- Verbal communication skills, including presentation skills, with an ability to communicate with a range of technical and non-technical team members and other relevant individuals
- An ability to work under pressure, particularly when dealing with times of high demand
- An ability to assist other engineering teams in their integration of our services, demonstrating a high-level of empathy and institutional knowledge.
- Collaborate with the Payments team as well as with our cross-functional teams to resolve partner issues and help improve our B2B products
- Provide expert guidance and support to partners on best practices for API integration, including but not limited to authentication, data formatting, error handling, and performance optimization
- Provide clear and concise communication and updates regarding issue resolution and feature development statuses to the team and external stakeholders
- Ensure quality by performing thorough testing and leveraging peer reviews for your work and the work of cross functional teams
- Adhere to internal coding standards, development processes, and design best practices to write clean, maintainable, and well-tested code for the future (and present) of the company's platform
- Develop and maintain comprehensive technical documentation, including integration guides, API reference documentation, and troubleshooting resources, to support our partners throughout the integration lifecycle
- While adhering to SLA's & KPI's, proactively identify opportunities to optimize and enhance our B2B products, integration processes, and support workflows, contributing to the overall improvement of our products and services
- Embrace and demonstrate our values: humility, creativity, and independence