Solutions Architect
- Lagos, Lagos State
- Permanent
- Full-time
- Technical Experience: 5+ years in a technical role, ideally in pre-sales, customer support, or software engineering, with hands-on experience in REST APIs, SDKs, and payment gateway integrations.
- Solution Design & Integration: Proven experience in integrating technical solutions for external partners or merchants.
- Communication & Presentation: Ability to explain complex technical concepts clearly to both technical and non-technical audiences.
- Problem-Solving: A proactive, hands-on approach to troubleshooting and resolving technical challenges in real time, with a track record of methodically tackling issues to final resolution.
- Customer Success Mindset: Strong commitment to ensuring merchants succeed by delivering effective solutions and outstanding support.
- Project & Portfolio Management: Ability to manage multiple projects and merchant accounts while effectively prioritizing tasks.
- Industry Knowledge: Understanding of Nigeria’s fintech ecosystem, payment regulations, and compliance standards.
- Entrepreneurial Mindset: Ability to take initiative, navigate ambiguity, and thrive in a fast-paced environment.
- Public Speaking & Advocacy: Experience speaking at industry events, leading technical workshops, or contributing to developer communities.
- Experience with Low-Code/No-Code Platforms: Understanding of tools like Zapier, Bubble, Pipedream for workflow automation and integrations.
- Work closely with the sales team to craft compelling solution proposals and pitches for potential clients.
- Lead technical discovery calls, asking the right questions to understand the prospect’s technical setup, payment challenges, and how they plan to use our client
- Demonstrate our client’s product capabilities through live demos, API clients, sample projects, and other tools to help prospects visualize seamless integration.
- Collaborate with newly signed merchants and the sales team to design tailored payment solutions.
- Prepare clear, structured Scope of Work documents to guide merchants through implementation.
- Ensure a smooth API onboarding experience by troubleshooting issues and optimizing integrations for scalability.
- Regularly review merchant performance, providing recommendations to optimize payments and unlock growth opportunities.
- Act as a trusted technical advisor, addressing escalations and maintaining strong client relationships.
- Identify upsell opportunities by recommending additional products and services.
- Gather feedback to improve our client’s product offerings and ensure long-term client success.
- Own the technical sales strategy for a specific industry or region.
- Develop and maintain an Industry Strategy Playbook, outlining how our client’s solutions address market-specific needs and challenges.
- are based in Nigeria and have a background in software engineering, along with experience in technical sales and solutions design.
- have a proven track record of successfully working with enterprise-grade businesses in a technical, consultative role—understanding business needs, designing effective technical solutions, and communicating clearly with both technical and non-technical audiences.
- bring deep technical expertise, strong interpersonal and leadership skills, and the ability to build trust with senior executives while driving customer success throughout the entire journey. You think strategically and creatively, proactively identifying challenges, taking ownership, and maintaining a positive approach when facing obstacles.
- are well-versed in South Africa’s tech and payment landscape and actively engaged in local developer communities. Public speaking ability is a welcome bonus.
- Competitive salary
- MacBook Pro
- Health Insurance
- Hybrid Working
- Smart, kind colleagues who’re invested in your growth