Card Transactions Monitoring & Support Specialist
PalmPay
- Ikeja, Lagos State
- Permanent
- Full-time
➢ Responsible for monitoring the availability, stability, reliability, and operation of card payment
systems by supporting, and optimizing production systems and services
➢ Take overall responsibility for the investigation and resolution of system downtime affecting the
channels and card payment applications
➢ Provide technical support in identifying, investigating, and resolving transaction-related issues
➢ Proactive monitoring of processes and transactions leading to the identification of potential glitches
➢ Responsible for data analysis and problem analysis of payment channels with the use of
applications such as cloud base monitoring tools, Grafana, Postman
➢ Escalate unresolved incidents to Operations, IT, external partners, and aggregators to ensure
prompt resolution.
➢ Ability to analyze and interpret application logs and resolve identified issues
➢ Taking up technical engagement with switching partner – Interswitch for prompt resolution of
issues.Job Requirement:
➢ Minimum of a Bachelor’s degree in Computer Science, Engineering or any related field, or its
equivalent
➢ At least three (3) years of related experience required.
➢ Good knowledge of payment system integration
➢ Advanced proficiency in problem-solving, ability to investigate and address financial
(cards) transactions related issues
➢ Demonstrated knowledge of different card transaction processing systems
➢ Experienced in supporting and managing financial (cards) transactions processing system
➢ Advanced knowledge of card payment systems and a good understanding of card transaction
process flow.
➢ Strong work ethic and service mentality with the ability to manage multiple tasks.
➢ intermediate knowledge of ISO 8583 messaging
➢ Excellent knowledge of Spreadsheet packages. Preferably Microsoft ExcelPowered by JazzHR