Global Partner Operations Manager (EOR) - Africa
RemotePass
- Nigeria
- Permanent
- Full-time
- Manage partner operations, ensuring adherence to service level agreements, compliance regulations, and company standards.
- Onboard new partners, facilitating their understanding of our processes and platform.
- Oversee daily partner activities, providing guidance and support to resolve operational issues.
- Monitor and report on key performance indicators (KPIs) related to partner performance and client satisfaction.
- Identify and implement process improvements to enhance the efficiency and effectiveness of partner operations.
- Analyze data and trends to identify potential risks and opportunities related to partner performance.
- Collaborate with internal teams (sales, EOR operations (payroll, customer experience, legal) to address partner-related inquiries and concerns.
- Incorporate industry trends and best practices in EOR and partner management.
- 3-5 years of experience in a related role, such as partner, account, or operations management.
- Strong understanding of Global Payroll & EOR services and the complexities of managing global employment operations.
- Proven ability to manage multiple priorities and deadlines in a fast-paced environment.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with internal and external stakeholders.
- Proficient in project management methodologies and able to use data analysis tools.
- Ability to work independently and as part of a team.
- Experience with Zendesk is a plus.