Loyalty and Rewards Program Specialist

• Strategy and Design:
• Develop and execute a comprehensive strategy for the loyalty and rewards programme, aligning it with the organization's goals and values. Design innovative initiatives and incentives to drive engagement and achieve desired outcomes.
• Partnerships and Alliances:
• Cultivate and manage relationships with rewards partners, merchants, and loyalty management system providers. Negotiate and establish impactful partnerships to enhance the programme's value and offerings.
• Operational Management:
• Oversee day-to-day programme operations, including team projects, campaigns, reporting, and invoicing. Ensure all tasks are completed to the highest standard, within budget and timeline.
• Data Insights and Analytics:
• Leverage data insights to optimize the programme's performance and demonstrate its impact on member engagement and retention. Use analytical skills to structure, analyze, and report data accurately.
• Financial Acumen:
• Demonstrate a strong understanding of financial principles to effectively manage the programme's P&L and resources.
• Partnership Mindset:
• Collaborate with internal stakeholders, including executives, department heads, marketing, product, community, and city teams, to promote collaboration and deliver value.
• Awareness and Campaign Management:
• Work closely with marketing, product, community, and city teams to raise awareness of the programme and manage campaigns effectively.
• Technical Requirements:
• Facilitate technical aspects to ensure the delivery and stability of systems supporting the programme.
• Innovation and Change:
• Drive innovation within the programme and promote positive change to adapt to evolving business needs.

• Hold at least a postgraduate degree or equivalent in data analysis or related disciplines.
• Background in business administration is a bonus.
• Additional professional qualification/certification in behavioural economics (advantageous).
• Minimum of seven (7) years of relevant experience in building and managing rewards or behavioural programmes, or related areas with insight into financial service products
• Significant experience working in African markets with deep understanding of the market landscape.
• Proven leadership skills, including performance supervision, development, and resource management.
• Experience in innovating and designing initiatives, standalone or within a broader organizational structure.
• Entrepreneurial mindset with the ability to work independently and manage integrated teams.
• Strong problem-solving skills, organization, and the ability to handle pressured work environments effectively.
• Excellent communication skills (written and oral) in English.
• Ability to build effective relationships, promote collaboration, and handle conflict constructively.
• Understanding of financial business and strong financial acumen.
• Sound analytical skills, data structuring, analysis, and reporting capabilities.
• Client-centric approach and business partnering skills.
• Ability to work in a multicultural environment with respect for diversity.

Nigeria Job