Job Openings at Jorist Beauty Home

• The customer service representative will be directly responsible for customer service and processing of online and phone orders.
• Other duties for this role will include customer complaint management, handling enquiries, managing third party courier companies and day to day routine tasks execution.
• They must be knowledgeable about the products and able to adequately guide the customer at all times.

• Receive and process online orders
• Update and manage the company’s website and social media pages
• Convert leads into actual sales
• Liaise with and manage courier companies
• Assist in the preparation of regularly scheduled reports
• Handle customer enquiries and complaints
• Establish, develop and maintain positive business and customer relationships
• Develop and maintain an updated customer/vendor lists
• Answer and direct phone calls
• Organize and prepare for exhibitions and outdoor sales events
• Provide daily sales reports as well as weekly and monthly report of sales efforts in marked sales territory
• Answer first line queries and complaints from customers.
• Report discrepancies and problems to the Operations Manager
• Work in line with company policy to achieve set sales targets and outcomes within schedule
• Send weekly email blasts, WhatsApp messages, bulk SMS
• Closely monitor online trends and inventory
• Give advice and guidance on product selection to customers.
• Resolve customer complaints by investigating problems; developing solutions; preparing reports and making recommendations to management
• Working within established guidelines, particularly with product lines.
• Work with management to organize and execute online sales campaigns
• Perform all other duties as assigned.

• Educational Qualification: HND or BSc Degree in any related discipline preferably Marketing, Business and Finance.
• 1 - 3 years of experience in an ecommerce role
• Experience with sales targets.

• Good customer service skills
• Good networking, prospecting and closing skills
• High level of professionalism
• Result-oriented team player with exceptional motivation and interpersonal skills.
• Relationship management skills and openness to feedback
• Excellent selling, communication and negotiation skills
• Good written and verbal communication skills
• Able to work in a fast-paced environment
• High proficiency in MS Office Suite
• Must be able to prepare management reports and correspondence
• Good initiative, time and stress management skills.

• As the sales representative, you are the first line of contact for walk-in customers to the brand.
• You are to make customers feel welcome and assist them in finding the products that most satisfy their needs.
• As the sales representative, you should be knowledgeable about the products and be able to adequately guide customers at all times.

• Greet all walk-in customers as they come into the store and ask them how they would like to be assisted.
• Establish, develop and maintain positive business and customer relationships
• Work in line with company policy to achieve set sales targets and outcomes within the schedule
• Provide daily sales reports as well as weekly and monthly reports of sales efforts in the marked sales territory
• Process all cash and card payments.
• Balance cash registers with receipts.
• Resolve customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management
• Keep the store tidy and clean, and ensure that office assistants clean constantly.
• Answer first-line queries and complaints from customers.
• Report discrepancies and problems to the shop manager.
• Give advice and guidance on product selection to customers.
• Working within established guidelines, particularly with product lines.
• Responsible for security within the store as well as looking out for fraudsters’ shoplifters and fraudulent credit cards, etc.
• Coordinate all issues with key clients between sales, fulfillment and customer support
• Receiving and storing inventory.
• Keep a schedule of events / special promotions
• Work with management to organize and execute sales campaigns
• Perform all other duties as assigned

• HND or BSC in any related discipline, preferably marketing, business and finance.
• 1 - 3 years of experience in direct sales,
• Record of substantial achievement of territory quotas with knowledge of a CRM tool
• Highly analytical with a drive for numbers
• Good networking, prospecting and closing skills
• High level of professionalism
• Result-oriented team player with exceptional motivation and interpersonal skills.
• Relationship management skills and openness to feedback
• Excellent selling, communication and negotiation skills
• Good written and verbal communication skills
• Able to work in a fast-paced environment
• High proficiency in the MS Office Suite
• Must be able to prepare management reports and correspondence
• Good initiative, time and stress management skills.

• We are looking for an experienced, passionate and creative Social Media Manager.
• As a social media Manager, you will be responsible for developing and implementing our Social Media strategy in order to increase our online presence and improve our marketing and sales efforts.
• You will be working closely with the Marketing and Sales departments.

• Develop, implement and manage our social media strategies
• Define most important social media KPIs
• Manage and oversee social media content
• Measure the success of every social media campaign
• Attend educational conferences
• Work with copywriters and designers to ensure content is informative and appealing
• Collaborate with Marketing, Sales and Product Development teams
• Stay up to date with latest social media best practices and technologies
• Use social media marketing tools such as Buffer
• Monitor SEO and user engagement and suggest content optimization
• Communicate with industry professionals and influencers via social media to create a strong network
• Hire and train others in the team
• Provide constructive feedback
• Adhere to rules and regulations.

• BSc degree in Marketing or relevant field
• 3 years of experience as a Social Media Specialist or similar role
• Social Media Strategist using social media for brand awareness and impressions
• Excellent knowledge of Facebook, Twitter, LinkedIn, Pinterest, Instagram, Google+ and other social media best practices
• Understanding of SEO and web traffic metrics
• Good understanding of social media KPIs
• Familiarity with web design and publishing.

• Excellent multitasking skills
• Great leadership skills
• Critical thinker and problem-solving skills
• Team player
• Good time-management skills
• Great interpersonal, presentation and communication skills.

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