Customers/ Corporate Services Officer

• Understand and address customer needs through various channels.

• Recommend and assist in locating the right products.

• Respond promptly to inquiries and resolve complaints.

• Obtain and evaluate relevant information for inquiries and complaints.

• Perform customer verifications and process orders.

• Manage customer accounts and keep records of interactions.

• Describe product features, benefits, and usage.

• Answer queries regarding products, warranties, and delivery options.

• Provide information on financing, pricing, and special orders.

• Maintain sales records and update pricing information.

• Arrange and display products effectively.

• Regularly update and maintain all company social media platforms.

• Utilize social media to drive sales of company products.

• Coordinate with internal departments to drive sales.

• Liaise with business development team to support sales efforts.

• Maintain showroom cleanliness and organization.

• Assign and monitor administrative tasks among office staff.

• Implement and enforce office policies and procedures.

• Analyze internal processes and suggest improvements.

• Monitor office supplies inventory and handle acquisitions.

• Ensure a safe and secure working environment.

• Assist HR manager in handling staff issues at the head office.

• Possess OND, HND or Bachelor's degree

• Proficiency in Information Technology

• Understanding of customer service and sales principles

• Relevant product knowledge and training

• Experience in retail, customer service, or sales

• Basic understanding of business administration

• Excellent communication and customer service skills

• Patience, adaptability, and initiative

• Strong persuasion abilities

• Ability to handle stress with a high energy level

• Commitment to integrity

• Proficiency in Information Technology and Digital Marketing

Alan&Grant