Junior IT Officer Job at Ascentech Services Limited
- Ogun
- Permanent
- Full-time
Job Location: Mowe, Ogun
Employment Type: Full-timeDuties
- Resolving IT support requests from employees,
- Answering employee questions regarding computer systems,
- Installing new software and hardware drivers and updating existing ones as needed,
- Updating employees on the status of their service requests,
- Logging all service requests and updating tickets as needed
- Gathering and analyzing data to diagnose problems with computer systems
- Changing configurations, settings, and permissions to fix computer issues,
- Generating sign-ins for new hires during the onboarding process,
- Installing and configuring computer hardware, software, systems, networks, printers and scanners
- Monitoring and maintaining computer systems and networks
- Responding in a timely manner to service issues and requests
- Providing technical support across the company (this may be in person or over the phone)
- Setting up accounts for new users
- Repairing and replacing equipment as necessary
- Testing new technology
- Possibly training more junior staff members
- Attending user sites when required, a mixture of remote & onsite support.
- Installing, configuring & updating of desktop applications
- Responding to tickets/requests from users
- Supporting Microsoft office 365 suite & Windows
- Escalation of issues to next level of support
- HND / B.Sc in Computer Engineering, or other related discipline
- Minimum of 2 years of IT experience
- Should have IT experience in installation & configuration of any software computer hardware, Printers, networking, CCTV, troubleshooting, managing asset, biometrics handling, etc.
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