Customer Engagement Coordinator Job at Schlumberger Limited
- Port Harcourt, Rivers State
- Permanent
- Full-time
Employment Type: Full-timeDescription
- The cementing or WIT CEC is responsible for designing the cement job considering the zonal isolation requirements of the well.
- He is responsible for preparing the cement job program that details how the cement job will be executed follow up on the same.
- After the cement job he is responsible for all post evaluation needed.
- He is equally responsible for applying all Key service quality requirements applicable to the cement job.
- Capture/update customer activity for service delivery visibility in the business systems.
- Capture and communicate internally significant customer intelligence.
- Capture and confirm job-specific requirements.
- Participate in brief and debrief sessions with the PSD team as required to ensure that customer objectives are clearly understood.
- Communicate recommendations and actions to the customer to mitigate unplanned events.
- Ensure that job deliverables are accurate and delivered on time.
- As a member of the Account Team, identify and capture both PL & cross-PL sales leads outside existing contract terms, and contribute to the Account Plan.
- Compile and review cost estimates for consolidation with the technical proposal.
- Assess job risks during analysis of customer job requirements.
- Facilitate customer reviews of SQ events as required.
- Coordinate and conduct regular service quality meetings with the customer.
- Evaluate customer feedback via customer satisfaction reports and performance reviews.
- Review the quality and completeness of field tickets.
- Demonstrate knowledge of all primary and secondary cement job techniques.
- Responsible for submitting lab test requests specific to this job.
- Demonstrate knowledge of cement design software and should be capable of doing all cement design calculations.
- Proactively identify and resolve invoice disputes regarding product and service delivery issues.
- Demonstrate knowledge and experience in performing primary and secondary cement job.
- Demonstrate an understanding of different additive categories and mechanism of action in cement slurries
- Is responsible for planning all job requirements in terms of products and equipment.
- Follow and comply with all SLB Service Quality, HSE and IT standards.
- Keeps himself up to date on evolutions in the well integrity industry.
We are looking for people with 5+ years of experience that are willing to learn, great attention to details, problem solving abilities, highly adaptable and collaborative skills with the below competencies:
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