Quality Control Officer (Hospitality Industry) Job at Castel Resources Consultancy Limited

• The Quality Control Officer ensures that all hospitality services — including accommodation, food & beverage, housekeeping, customer service, and safety standards — meet established quality benchmarks. The role involves monitoring operations, identifying gaps, implementing corrective measures, and maintaining a consistent guest experience aligned with the brand’s standards.

• Inspect guest rooms, restaurants, kitchens, and other service areas to ensure compliance with quality and hygiene standards.
• Monitor food preparation, presentation, and service to meet safety and customer expectations.
• Ensure all hospitality services are consistent with brand standards.

• Enforce compliance with health, safety, sanitation, and hygiene regulations.
• Check staff adherence to service protocols, grooming, and customer interaction standards.
• Ensure compliance with local and international hospitality regulations.

• Conduct audits, prepare quality reports, and track improvement areas.
• Collect guest feedback and analyze satisfaction surveys to identify service gaps.
• Provide corrective action plans and follow up on their implementation.

• Work with HR and department heads to train staff on quality procedures.
• Develop and update Standard Operating Procedures (SOPs).
• Promote a culture of continuous improvement and excellent guest service.

• Collaborate with kitchen, housekeeping, front office, and maintenance teams to improve service delivery.
• Report findings and recommendations to senior management.
• Support management in preparing for internal and external audits or inspections.

• Bachelor’s degree in Hospitality Management, Quality Assurance, or related field.
• Previous experience in hotel/restaurant quality control or operations (2–4 years preferred).
• Strong knowledge of hospitality service standards, HACCP, and hygiene regulations.
• Excellent attention to detail and organizational skills.
• Strong communication and interpersonal skills.
• Ability to train, coach, and motivate staff.
• Proficiency in Microsoft Office and quality management systems.

• Based within the hotel/restaurant premises.
• Requires flexibility to work evenings, weekends, and holidays depending on operations.
• Active role with both office work and on-the-floor inspections.

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