Restaurant Manager Job at Firewood Rice Nigeria

• Oversee all restaurant activities to ensure smooth operations.
• Ensure the restaurant complies with health, safety, sanitation, and legal regulations.
• Implement standard operating procedures and ensure staff adheres to company policies.
• Conduct regular performance reviews, providing feedback, coaching, and development opportunities.
• Ensure proper onboarding and continuous training for new hires.
• Monitor inventory levels, manage supply orders, and minimize wastage.
• Recruit, train, and supervise restaurant staff, ensuring high performance and positive team dynamics.
• Schedule shifts and allocate responsibilities to the team.
• Ensure exceptional customer service is provided consistently, addressing complaints and resolving issues promptly.
• Regularly monitor customer feedback to improve service delivery and enhance guest satisfaction.
• Lead by example by engaging with customers and maintaining a welcoming environment.
• Manage the restaurant’s budget, controlling costs, labor, and overheads.
• Analyze sales and revenue reports, identifying opportunities to improve profitability.
• Prepare and present financial reports and performance updates to upper management.
• Work with the marketing team to execute promotional activities that increase foot traffic and boost sales.
• Develop and implement strategies to attract new customers and retain existing ones.
• Monitor competitor activity and adjust the restaurant's offerings and marketing strategies accordingly.
• Ensure the restaurant meets all local licensing, health, and safety requirements.
• Submit timely reports on sales, employee performance, inventory, and customer feedback to upper management.

• Candidates should possess a Bachelor's Degree / HND with 3 - 7 years of work experience.

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