Call Center Agent (NYSC) Job at ICS Outsourcing Limited

• Proactively identify and engage potential customers through a multifaceted approach, including but not limited to in-person conversations, phone calls, targeted networking events, strategic online platforms, etc.
• Develop and implement effective outreach strategies to build a robust pipeline of leads.
• Deliver compelling and comprehensive demonstrations of the digital banking app, USSD, and other channels across the omnichannel highlighting its unique features, benefits, and value to customers.
• Tailor presentations to address the specific needs and interests of potential users to drive engagement and interest.
• Foster and sustain strong relationships with prospects throughout the customer journey.
• Provide exceptional service by addressing inquiries, offering tailored solutions, and guiding users through the onboarding process.
• Maintain ongoing support to ensure high levels of satisfaction and retention.
• Drive sales performance by converting leads into active transacting users.
• Utilize advanced sales techniques and tools to meet or exceed targets, ensuring successful onboarding and long-term customer acquisition.
• Collect and analyze feedback from customers to gain insights into their experiences and needs.
• Relay actionable feedback to the product and development team to enhance the app’s features and functionalities.
• Monitor and document sales activities meticulously, maintaining detailed records of customer interactions and sales outcomes.
• Prepare and present comprehensive reports on sales performance, market trends, and other relevant metrics to inform strategic decision-making.

• A Bachelor’s Degree or equivalent is required; additional qualifications in sales or marketing are an advantage.
• A minimum of 2 years of previous experience in sales, preferably in financial services is a plus but not required.
• Ability to work independently and within a team
• Strong communication, negotiation, and interpersonal skills with the ability to engage and influence potential customers.
• Comfortable using digital tools and technologies, willing to learn about the app’s features and benefits.
• Self-motivated with a results-driven attitude and a passion for achieving sales goals.
• Must demonstrate good organizational skills and possess a high level of resilience.

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