Deputy Banking Manager

• Liaise with the bank manager to ascertain the priority workloads on any given day.

• Lead shifts of cashiers, tellers, and other banking personnel in the absence of the Bank Manager.

• Open and close the branch of the bank in the absence of the Bank Manager.

• Assist with curating the rota, and schedule for various team members to ensure enough cover is always in place.

• Assist with hiring and interviewing of new team members and provide training and guidance to new hires.

• Ensure that any queries are resolved, whether from staff members or customers.

• Collaborate with Cashiers and other banking staff to help resolve technical and customer-related problems.

• De-escalate and calm angry or upset clients down, and provide suitable resolutions for clients within the bank.

• Be a keyholder to the safe room or safe deposit box room.

• Regularly attend emergency training and keep up to date with safety procedures.

• Conduct emergency drills alongside the bank manager and provide continuous training and development to the banking team.

• Ensure correct reconciliation is completed on a daily or weekly basis as requested.

• Ensure all monies are safely stored in the safe area.

• Bachelors’ Degree or above in Finance, Business Finance, Accounting, or related field or vocational qualification and relevant experience

• Minimum of 5 years’ experience within a banking role, preferably as a team lead, shift lead, or supervisor

• Demonstrated knowledge of banking operations and procedures

• Excellent attention to detail

• Good Leadership skills, with the ability to mentor and train team members

• Adept with using general banking equipment such as computers, tills, and safes

• Good communication skills, both written and verbal

• Good computer skills, including Excel and Outlook

• Highly organized and able to work under pressure to specific deadlines

• Great Math skills

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