Service Delivery Officer
- Lagos, Lagos State
- Permanent
- Full-time
Location: Lekki, Lagos, Nigeria
Experience: 2 - 4 years
Employment Type: Full Time
Monthly Net Salary: 250,000About the RoleWe are seeking a proactive and detail-oriented Service Delivery Officer to support our field sales team and ensure smooth day-to-day operations. The role will serve as a vital bridge between clients, the sales team, and internal departments, guaranteeing excellent service delivery, customer satisfaction, and business growth.Key ResponsibilitiesCoordinate the sales team by managing schedules, documentation, and communication.Ensure availability and proper functioning of sales-related tools, materials, and resources.Provide timely after-sales support, addressing client inquiries and complaints professionally.Maintain accurate records of operational and financial activities; prepare and share reports.Process and track client orders accurately and promptly.Communicate updates, delays, or issues to clients while ensuring effective resolution.Monitor service delivery metrics, identify inefficiencies, and recommend improvements.Job RequirementsB.Sc./B.A. in Business Administration or related field (Sales/Marketing certifications are a plus).2-4 years proven experience as a project coordinator, administrator, or service officer (preferably in IT or services industry).Technical understanding of software development or web technologies is an added advantage.Proficiency in Microsoft Office Suite and CRM tools.Strong organizational and multitasking skills with exceptional attention to detail.Excellent communication skills (verbal and written).A collaborative team player with integrity, responsibility, and strong problem-solving ability.SkillsNegotiation: Ability to negotiate and manage client expectations.Collaboration: Act as a liaison between clients, sales, and technical teams.Documentation: Ability to record transactions and maintain proper documentation.Attention to Detail: Strong listening, organization, and follow-up skills.Reporting: Proficiency in Excel for data analysis and reporting.Communication: Clear and professional communication with ability to work under pressure.BenefitsCompetitive net monthly salary of 250,000Health insurancePension contributionsCareer growth and professional development opportunitiesSupportive and collaborative work environmentOngoing training and performance-based bonusesHow to ApplyInterested and qualified candidates should send their updated CV and a brief cover letter via:
Subject Line: Service Delivery Officer Lekki