Loan Collection Officer

Lagos, Lagos State
Permanent
Full-time

6 days ago

Job Description:About the role..We are seeking a motivated and detail-oriented Loan Collection Officer to join our team as an Outsourced employee. In this role, you will be responsible for managing and executing loan recovery activities. The ideal candidate will possess strong negotiation skills, the ability to work under pressure, and a keen eye for detail. Your primary goal will be to recover outstanding loan amounts while maintaining positive relationships with our clients and customers.Your Key Responsibilities

Loan Recovery: You will contact clients to recover outstanding loan amounts in accordance with company policies and legal regulations.
Negotiation: You will negotiate repayment plans and settlements with borrowers, ensuring mutually agreeable terms.
Documentation: You will maintain accurate records of recovery activities, including agreements, payment receipts, and follow-up actions.
Reporting: You will prepare and submit regular reports on recovery status, progress, and any issues encountered.
Customer Relations: You will manage customer relations with empathy and professionalism, ensuring respectful and positive interactions.
Compliance: You will ensure all recovery actions comply with relevant laws, regulations, and company policies.
Collaboration: You will work closely with the finance and legal teams to develop and implement effective recovery strategies.

Your importance as a Loan Collection OfficerYou play a crucial role in ensuring the financial health of the organization. By effectively managing loan recovery, you help in maintaining cash flow and reducing financial risks. Your role is essential in upholding the company's financial integrity while ensuring compliance with legal standards and maintaining positive relationships with clients.Unique challenges you will have to overcomeThis would involve dealing with potentially hostile or uncooperative clients while maintaining professionalism and composure, navigating complex legal and regulatory environments to ensure all recovery actions are compliant and balancing the need to recover loans with maintaining positive customer relations and negotiating agreeable repayment terms.What Your CV should highlight

High school diploma or equivalent (Bachelor’s degree in Finance, Business Administration, or related field preferred).
Proven experience in loan recovery, collections, or a similar field role.
Strong negotiation and interpersonal skills.
Excellent communication and organizational abilities.
Ability to work independently and manage time effectively.
Knowledge of relevant legal and regulatory requirements.
Proficiency in using recovery management software and tools.
High level of integrity and professionalism.
Resilience and the ability to handle stress.
Empathy and the ability to manage sensitive situations tactfully.

The goodies..

Competitive salary
Opportunities for career advancement

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