Customer Service Representatives at Above Lifestyle in Lagos State
- Lagos
- Permanent
- Full-time
Manage phone, online, and walk-in reservations.
Record guest preferences, table requests, and special occasions (birthdays, anniversaries, VIP bookings).
Coordinate with supervisors and floor staff to ensure smooth guest accommodation.Complaint Resolution:
Listen to guest complaints or dissatisfaction patiently and empathetically.
Offer immediate solutions or escalate issues to supervisors or management as needed.
Follow up on guest feedback to ensure a satisfactory resolution.Communication & Coordination:
Liaise between guests and internal departments (kitchen, bar, supervisors, dispatch riders).
Provide accurate information about menus, promotions, pricing, and services.
Communicate delays or issues professionally to manage customer expectations.Record-Keeping & Feedback:
Maintain records of customer complaints, inquiries, and feedback.
Collect reviews, testimonials, or survey responses to assess service quality.
Assist in compiling reports on customer service trends and areas for improvement.Sales & Upselling Support:
Inform guests about ongoing promotions, special packages, or events.
Suggest complementary food, drinks, or services to enhance the guest experience.Appearance & Professionalism:
Maintain a neat, professional appearance and wear the required uniform.
Demonstrate calmness and politeness under pressure.
Uphold the brand's service standards in all guest interactions.Requirements:
Previous experience in customer service, hospitality, or front-desk roles.
Excellent verbal communication and interpersonal skills.
Ability to multitask and work in a fast-paced, high-pressure environment.
Familiarity with reservation software or POS systems is an added advantage.
Friendly, patient, and customer-oriented personality.Application Closing Date
1st July, 2025.How to Apply
Interested and qualified candidates should send their CV to: info@abovelifestyle.com using the Job Title as the subject of the email.
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