Senior Network Engineer: Microsoft 365 Modern Work

ITC WORLDWIDE

Abuja, FCT
Permanent
Full-time

22 days ago
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M365 Network Engineer Level IIThe Network Engineer Level II is responsible for providing network support to end customers.Responsibilities:§ Administer Customers Implementation Plan, customization, and managed Microsoft 365 solutions, including Teams, SharePoint, OneDrive, and related applications.§ Facilitate effective communication and collaboration through Microsoft Teams, ensuring optimal usage of features for virtual meetings, chat, and document collaboration.§ Administer Customers email communication through Exchange Online and configure security settings.§ Administer Customers Azure Active Directory to ensure secure and efficient user access.§ Administer Customer Implementation and manage single sign-on (SSO) and multi-factor authentication (MFA) for enhanced security.§ Monitor and enhance security measures within Microsoft 365, addressing potential vulnerabilities and ensuring compliance with industry standards.§ Administer Customer data loss prevention (DLP) policies and information protection strategies.§ Provide technical support to end-users, addressing issues related to Microsoft 365 applications. Collaborate with the IT support team to resolve escalated incidents and service requests.§ Develop and conduct training sessions to educate users on best practices for Microsoft 365 applications. Create and maintain documentation for configurations, processes, and troubleshooting steps.§ administration (DLP, Information Protection, Data Lifecycle Management, Vulnerability Remediation)§ Administer Customer Implementation of Azure AD (Group Management, App Registrations)§ Perform network troubleshooting to isolate and diagnose common network problems.§ Manage projects from conception through delivery, including information gathering, plan development, resource management, budget compliance, scheduling, project performance, and client relationships.§ Comply with company policies and procedures and ensure organizational compliance.Qualifications:Strong technical orientation; excellent written and verbal communication skills; strong presentation skills; professional demeanor and leadership abilities; capable of comfortably meeting with customers at all levels; thorough knowledge of the project planning process; ability to show proof of valid drivers license and auto insurance.Education and/or Experience:3-5 years of experience in an IT role3 Years Proven experience as a Microsoft 365 Administrator or similar role required.In-depth knowledge of Microsoft 365 applications, including Teams, SharePoint, OneDrive, and Exchange Online preferredLanguage Skills: Ability to fluently speak and understand English.Your Skillset

Support customers on complex system issues and all other knowledgeable areas.
Ability to handle a variety of diverse tasks and organize work to meet demands. This will include work hours outside and in addition to the normal schedule.
Ability to properly install, test, and troubleshoot hardware and software.
Ability to stay current with developments in systems administration technology.
Ability to manage multiple projects simultaneously.
Exceptional verbal and written communications skills.
Demonstrated proficiency of all computer hardware, software, and peripherals including, but not limited to:
Deploy and manage a Microsoft 365 tenant
Implement and manage Microsoft Entra identity and access
Manage security and threats by using Microsoft 365 Defender
Manage compliance by using Microsoft Purview
Microsoft operating systems
Microsoft Office, Office 365
Microsoft SQL Server
Able to work autonomously, but also be collaborative with teammates
Ability to simultaneously manage multiple projects in a fast-paced environment,
Align to our core values

High proficiency:

Office 365 applications
Office 365 Compliance Center
Office 365 Security Center
Email security and configuration
OneDrive
Basic Azure knowledge
Basic Desktop troubleshooting
Basic Networking knowledge

You should also have a working knowledge of the following:

Networking
Server administration
DNS
PowerShell

Excellent communicator with astute project management skills.; Jira + ConfluenceCollaborative, flexible, and motivated individual with a commitment to excellence.License/Certification:CCNA (Preferred)Microsoft Certified: Azure fundamentals (Preferred)Microsoft 365 Certified: Enterprise Administrator Expert (Preferred)Microsoft 365 Certified: Endpoint Administrator AssociateMicrosoft 365 Certified: Messaging Administrator AssociateMicrosoft 365 messaging administratorsMicrosoft 365 Certified: Teams Administrator AssociateMicrosoft Certified: Identity and Access Administrator AssociateMicrosoft Certified: Information Protection and Compliance Administrator AssociateHMO Health

ITC WORLDWIDE