NOC Engineer (Fibre) Job at WIOCC Nigeria Limited
- Nigeria
- Permanent
- Full-time
Job Type: Full timeJob Objective
- Provide first-level support for clients, resolve incidents, identify problems through pro-active monitoring and manage planned engineer works.
- To be acknowledged as the client’s champion ensuring high levels of satisfaction and an excellent client experience. Provide backup support to the NMC.
- Interface with clients for service assurance and service delivery queries, achieving high levels of client satisfaction
- Proactively monitor alarm management systems for events, create, own, and manage trouble tickets to successful resolution
- Supplier incident management
- Assist Service Managers as required and produce reason for outage reports
- Assist with planned engineering works, including service impact analysis and client notifications
- Identify service concerns, issues, challenges and escalate to NMC/TAC and management
- Maintain accurate records, assist with auditing and data cleansing as directed
- Incident management, trouble shooting and resolution of first level technical issues
- Ensure all service tickets have correct closure data
- Use of and ensuring data integrity of systems
- Assist Provisioning to configure & activate services / restoration as directed.
- Bachelor’s Degree (or equivalent) in a related field.
- Requires minimum of 1 years of experience in telecom industry including experience in service desk or similar fields or a successful intern assignment with WIOCC working on the Service Desk / NOC / NMC
- Knowledge of various platforms around Subsea, Fibre, DWDM, OTN, SDH, Data (Ethernet, IP/MPLS)
- Effective written and verbal communications skills evidenced by work history and accomplishments
- Expert knowledge of at least one trouble ticket system, NetSuite desirable
- Excellent communications and soft skills, including ability to listen to and summarize and concisely share key information with clients
- Demonstrate ability to manage multiple priorities and solve problems in a fast-paced environment.
- Client focused, relationship builder
- Integrity, honest with high ethical standards
- Boundless, passionate, and flexible
- Personnel excellence, accuracy and attention to detail
- Collaborative, achieve results through teamwork and partnerships
- Strong analytical skills and able to collate and interpret data from various sources
- Excellent English language communicator with a natural aptitude for dealing with people
- Good network diagnostic skills, attention to detail, concise, accurate, urgency, meticulous
- Willing to work on a 24/7 shift including nights, weekends and public holidays / on-call as required.
Interested and qualified candidates should send their updated CV, including three referees, to:
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