Fontera Consulting Recruitment for Trainee IT Support Officer
- Nigeria
- Contract
- Full-time
Employment Type: ContractResponsibilities
- Provide technical support to application users via phone, email, or in person.
- Troubleshoot and resolve issues reported through tickets promptly.
- Collaborate with team members to escalate complex issues and ensure prompt resolution.
- Communicate effectively with customers to understand their needs and provide appropriate solutions.
- Document support activities and maintain accurate records of customer interactions.
- Participate in training sessions to gain proficiency in various web applications and support techniques.
- Strong interest in IT and technology.
- Excellent communication skills, both verbal and written.
- Ability to work independently as well as part of a team.
- Prior experience in IT support or customer service roles is a plus, but not required.
- Ability to learn quickly and adapt to new technologies and processes.
- Customer-focused attitude with a commitment to ensuring customer satisfaction.
- Strong problem-solving skills and attention to detail.
- Applicants must reside in one of these locations - Enugu, Kano, Abuja, and Lagos - and be prepared to work in a fast-paced environment that emphasizes rapid learning, productivity, and customer satisfaction.
Jobgurus