Ericsson Product Configuration Specialist
Procept Associates Professional Services
- Lagos, Lagos State
- Permanent
- Full-time
- Configure and manage product offerings in Ericsson’s Charging System, including rate plans, service bundles, and Offer IDs to align with business and customer requirements.
- Define usage parameters for services such as voice, data, and SMS using Usage Counters (UC) to track service consumption in real time.
- Ensure accurate application of charging rules, pricing, and quota management through proper Offer ID configuration.
- Dedicated Account (DA) Management
- Set up and maintain Dedicated Accounts (DA) for specific subscribers or services to ensure proper resource allocation.
- Track consumption of allocated resources (e.g., data, minutes, SMS) and ensure correct deduction from DA balances.
- Manage balance transfers and ensure accurate quota handling for both prepaid and postpaid subscribers.
- Usage Tracking with UC/UT
- Configure and monitor Usage Counters (UC) and Usage Thresholds (UT) to maintain accurate service usage tracking.
- Implement usage thresholds that trigger alerts, restrictions, or service suspensions when predefined limits are reached.
- Ensure proper billing alignment by maintaining accurate UC and UT parameters.
- Charging Integration & DIAMETER Protocol
- Integrate DIAMETER protocol to support real-time charging and policy enforcement across network elements.
- Ensure seamless communication between charging systems and network components (e.g., PCRF) for accurate charging.
- Collaborate with network engineers to validate real-time charging for high-volume and time-sensitive services.
- Testing & Validation
- Conduct comprehensive testing of product configurations (Offer IDs, UC, UT, DA) to confirm accuracy and reliability.
- Validate service limits and restrictions through threshold testing to ensure proper enforcement.
- Perform end-to-end testing of real-time charging scenarios across data, voice, SMS, and bundled services.
- Troubleshooting & Issue Resolution
- Provide expert-level support for product configuration discrepancies, including UC/UT mismatches and Offer ID issues.
- Investigate and resolve challenges related to DIAMETER interfaces or charging inconsistencies.
- Continuously monitor product configurations to ensure ongoing alignment with business requirements.
- Collaboration & Stakeholder Engagement
- Work closely with product managers, solution architects, and operations teams to align configurations with strategic objectives.
- Partner with API engineers, DevOps, and integration teams (e.g., Apigee) to ensure smooth interoperability of charging systems.
- Coordinate with QA teams to design and execute robust validation plans before deployment.
- Documentation & Knowledge Sharing
- Maintain detailed documentation of product configurations, including Offer IDs, UC, UT, and DA setups.
- Share expertise through internal training sessions and knowledge transfer to strengthen team capability.
- Ensure all configuration changes and processes are logged for future reference and compliance.
- Bachelor’s degree in Computer Science, Telecommunications, Engineering, or a related field.
- Minimum of 5 years progressive experience working with Ericsson Charging Systems, including Charging Data Function (CDF), Policy Control, and DIAMETER protocol integration.
- Proven track record of configuring and managing product offerings such as rate plans, service bundles, Offer IDs, and Dedicated Accounts (DA), ensuring accurate alignment with business rules.
- Strong expertise in real-time charging through Usage Counters (UC) and Usage Thresholds (UT), with demonstrated ability to define, monitor, and optimize service consumption.
- Hands-on experience integrating DIAMETER and other telecom protocols (e.g., CAMEL, SS7) to enable seamless real-time charging and policy enforcement.
- Experience with Ericsson BSS/OSS systems and integration with charging platforms.
- Knowledge of cloud-based services and how to integrate them with telecom billing systems.
- Understanding of API management and service orchestration in telecom environments.
- Familiarity with cloud computing environments (Google Cloud, AWS, Azure), API management, and integration platforms for telecom services.
- Proficiency in SQL for querying, reporting, and supporting API-driven integrations within charging system environments.
- Strong analytical ability to evaluate complex service configurations and resolve issues related to charging accuracy, Usage Counters, and thresholds.
- Excellent problem-solving skills with a focus on ensuring reliable and precise real-time billing for high-volume telecom services.
- Effective communicator with strong verbal and written skills, capable of collaborating with cross-functional teams and documenting complex configurations for operational clarity.