Manager, Internal Communications – Lagos, Nigeria
- Lagos, Lagos State
- Training
- Full-time
- Internal Communications Strategy & Planning
- Develop and implement a comprehensive internal communications strategy aligned with AFC's organizational goals, vision, and mission.
- Establish effective channels and tools to disseminate key messages across diverse teams and geographic locations.
- Ensure leadership updates, corporate developments, and key initiatives are communicated in a clear, engaging, and timely manner.
- Foster an inclusive environment of shared understanding by aligning internal messaging with business priorities and organizational values.
- Support leadership in integrating internal communication initiatives with broader business and operational strategies.
- Intranet Management
- Manage and update the intranet platform to serve as the central hub for employee information and engagement.
- Train content owners, coordinate updates, and ensure the intranet remains a dynamic and user-friendly platform.
- Write, edit, and post content while maintaining an annual editorial calendar aligned with the internal communications plan.
- Content Management
- Develop and manage engaging content for internal communication channels, including the intranet, emails, newsletters, and reports.
- Create high-quality multimedia content such as videos, presentations, and infographics to enhance employee engagement.
- Ensure consistency in messaging and alignment with AFC’s corporate branding and communication guidelines.
- Event Coordination & Planning
- Organize and support internal events, including town halls, workshops, and leadership forums to promote employee engagement.
- Plan and deliver both virtual and in-person all-staff events, regional meetings, and team-building initiatives.
- Collaborate with HR and senior leadership to align events with strategic objectives and cultural priorities.
- Corporate Social Responsibility (CSR) Communications
- Lead AFC’s internal CSR communication efforts, ensuring alignment with the organization’s sustainability and impact-driven goals.
- Develop and execute communication campaigns to raise awareness of CSR initiatives internally and externally.
- Encourage and facilitate employee participation in CSR programs through targeted engagement strategies and storytelling.
- Collaborate with business units and external partners to amplify the impact of AFC’s social responsibility programs.
- Ensure effective reporting of CSR activities through internal updates, newsletters, and external communication channels.
- Employee Engagement & Organizational Culture
- Design and implement campaigns to enhance employee engagement, foster collaboration, and strengthen corporate culture.
- Support HR in driving internal recognition programs, training sessions, and cultural initiatives.
- Facilitate open dialogue between employees and leadership through interactive forums and feedback mechanisms.
- Feedback & Analysis
- Conduct surveys, focus groups, and other engagement assessments to gauge employee sentiment and measure the effectiveness of internal communication efforts.
- Utilize analytics tools to track engagement levels, identify areas for improvement, and refine communication strategies.
- Prepare reports with key insights and recommendations for senior leadership.
- Cross-Functional Collaboration
- Work closely with leadership, HR, and other departments to ensure alignment and consistency in internal messaging.
- Act as a trusted advisor to senior leaders, providing counsel on internal communication best practices.
- Partner with external vendors and agencies when necessary to enhance internal communication efforts.
- Crisis & Change Management
- Develop and execute internal communication plans for organizational changes, ensuring employees are informed and supported during transitions.
- Manage internal messaging during crises to maintain trust, stability, and organizational cohesion.
- Bachelor’s degree in communications, Public Relations, Human Resources, or a related field.
- Minimum of 10 years of experience in internal communications or related roles, preferably within large or multinational organizations.
- Experience in multilateral development banks (MDBs) or development finance institutions (DFIs) is an added advantage.
- Certifications in Internal Communications or Change Management are advantageous.
- Previous experience in investment banking, private equity, equity capital raising, or corporate finance is a plus.
- Fluency in written and spoken English is mandatory while oral and written fluency in other international languages will be an added advantage.
- Proficiency in internal communication tools, including intranet systems, email marketing, content management, and multimedia platforms.
- Strong interpersonal skills with the ability to engage stakeholders at all levels.
- Key Performance Indicators:
- Employee Engagement & Sentiment
- Internal Communication Impact
- Intranet Engagement
- CSR Communications & Participation
- Event Success Metrics
- Timely Execution of Communication Plans
- Adoption of Communication Tools
- Crisis & Change Communications Effectiveness