Operations Managers

• Operational Management

• Oversee end-to-end operations of the Lagos or Abuja office.

• Ensure network service delivery meets established quality benchmarks.

• Coordinate with technical and customer service teams to resolve escalated issues.

• Monitor and optimize resource utilization (staff, equipment, facilities).

• People & Performance Management

• Supervise, train, and mentor operational staff.

• Conduct performance reviews and recommend capacity development.

• Build a culture of accountability, teamwork, and excellence.

• Business Process & Compliance

• Develop, document, and implement efficient operational processes.

• Ensure compliance with all regulatory and safety requirements.

• Implement internal controls to safeguard company assets and data.

• Financial & Administrative Oversight

• Manage operational budgets and ensure cost-effectiveness.

• Support finance with revenue assurance, billing, and collections follow-up.

• Prepare periodic operational and financial performance reports.

• Customer & Stakeholder Engagement

• Ensure top-quality customer experience and rapid issue resolution.

• Engage with key clients, vendors, and regulators in the assigned region.

• Represent the company at external meetings, forums, and official functions.

• Timely and accurate monthly operational reports.

• Improved service uptime and customer satisfaction scores.

• Reduced operational costs while maintaining efficiency.

• Strengthened compliance with industry regulations.

• Increased market share in the assigned location (Lagos or Abuja).

• Bachelor’s degree in Business Administration, Operations Management, Engineering, or related field (MBA or professional certification is an advantage).

• Minimum of 7 years’ progressive experience in operations management, preferably within telecommunications, broadband, ICT, or technology-driven services.

• Proven track record in managing multi-functional teams.

• Strong financial and budget management skills.

• Excellent knowledge of regulatory and compliance requirements in Nigeria’s telecoms sector.

• Strong problem-solving, negotiation, and communication skills.

• Leadership and people management.

• Strategic and analytical thinking.

• Customer orientation and service excellence.

• Strong organizational and time management skills.

• Proficiency in MS Office and operations-related tools.

• One position based in Lagos.

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