Front Desk & Reservation Officer Job at Stay and Homely Hotel Limited

• Are you a seasoned professional in the hotel and hospitality industry with a passion for providing excellent guest service?
• Stay and Homely Limited is seeking a dedicated Front Desk / Reservation Officer with a minimum of 3 years of experience to join our vibrant team.
• The ideal candidate will possess relevant educational qualifications and exceptional communication skills to ensure a seamless guest experience.

• Greet guests in a warm and welcoming manner, both in person and over the phone.
• Handle guest check-ins and check-outs efficiently, ensuring accuracy in billing and reservations.
• Manage room reservations, cancellations, and modifications using the property management system.
• Provide guests with information about hotel amenities, services, and local attractions.
• Respond to guest inquiries and resolve any issues or complaints in a professional manner.
• Maintain a tidy and organized front desk area and lobby to create a welcoming atmosphere.
• Collaborate with other departments to ensure guest requests are met promptly and effectively.

• Relevant educational qualifications in hospitality management, tourism, or a related field.
• Minimum of 3 years of experience in a front desk or reservation role within the hotel and hospitality industry.
• Excellent communication and interpersonal skills, with a customer-focused approach.
• Proficiency in using property management systems and reservation software.
• Ability to multitask, prioritize responsibilities, and work effectively in a fast-paced environment.

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