Front Desk Officer
- Lagos, Lagos State
- ₦ 150,000-180,000 per month
- Permanent
- Full-time
Salary: 150,000 - 180,000 Monthly
Experience: Minimum 1-2 years in a hospital, clinic, diagnostics lab, or healthcare facility
Work Schedule: Monday to Saturday (8am-5pm)
Preferred Start Date: Immediately Available
Gender: Female preferred (for front-facing customer roles)Job Summary:We are looking for a smart, well-groomed, and patient-oriented Front Desk Officer to join our healthcare facility in Yaba. The ideal candidate must have prior experience in a medical or diagnostic center, be proficient with CRM tools, and demonstrate strong interpersonal and computer skills. You must be teachable, able to multitask, and ensure patients have a seamless front-desk experience.Key Responsibilities:Welcome and attend to all patients, visitors, and vendors professionallyRegister patients and ensure proper documentation into the clinic or diagnostic systemManage appointment bookings, walk-ins, and follow-up calls using CRM or EMR softwareMaintain accurate and up-to-date patient recordsCollect payments and issue receipts where necessaryProvide accurate information on services offered and direct patients accordinglyMaintain a neat, organized, and professional front desk environmentAnswer and route telephone calls; respond to inquiries via phone, email, or in-personLiaise with medical and administrative teams to ensure coordinated patient careHandle patient complaints or concerns politely and escalate when necessaryEnsure compliance with confidentiality and data protection standards in all operationsQualifications and Requirements:OND/HND/B.Sc. in Business Administration, Mass Communication, Public Health, or related fieldMinimum of 1-2 years experience in a healthcare environment (hospital, diagnostics center, medical office, etc.)Proficient in Microsoft Office Suite (especially Excel and Outlook)Familiarity with healthcare CRMs or EMRs (e.g., Clinify, Helium, Medipal)Excellent verbal and written communication skillsSmart appearance, friendly personality, and strong customer service orientationAbility to manage stress, work in a fast-paced setting, and remain professionalGood organizational skills and attention to detailWillingness to learn and adapt to healthcare-specific technologiesBenefits:Competitive monthly salary (150,000-180,000)Exposure to modern healthcare technologies and CRM platformsProfessional development and training opportunitiesPerformance-based incentives and bonusesPaid leave (annual, sick, and public holidays)Supportive and safe work environmentAccess to medical consultations and wellness initiativesHow to Apply:Interested and qualified candidates should send their CV and a recent passport photograph to:Subject: Front Desk Officer Yaba (Healthcare)