Front Desk / Administrative Officer Job at BRAVION Group of Companies Limited

• We are seeking a friendly and organized Front Desk and Administrative Officer to join our team at BravionGroup.
• This role requires someone passionate about providing exceptional customer relationship management, both internal and external to ensure each client’s experience is relaxing, positive, and memorable.
• As the first point of contact, you’ll be instrumental in welcoming clients, managing bookings, handle efficient tele-communications and assisting with inquiries.

• Greet clients warmly and ensure a welcoming atmosphere.
• Manage the front desk, ensuring a tidy and organized reception area.
• Maintain accurate records, files, and databases.
• Managing client appointments, bookings, and follow-up calls.
• Answer, Direct, and respond to phone calls, emails, and message inquiries in the various allocated platforms promptly and professionally.
• Provide information on all the company’s services, promotions, and packages.
• Maintain accurate records of client details, logs and bookings.
• Address client concerns, resolve any issues with a positive approach and escalate to management when necessary.
• Collaborate with team members to ensure smooth daily operations.
• Coordinate travel arrangements, meetings and appointments.
• Generate sales leads through outbound calls/inbound calls, emails, and social medias
• Build relationship with potential clients, identifying business opportunities.
• Meet expected targets and report to line manager promptly on daily basis.
• Maintain confidentiality and handle sensitive information with discretion.
• Perform other duties as assigned by the management.

• Interested candidates should possess a Bachelor's Degree with 7 years of work experience.

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