Front Desk Officer Job at Express Resource Connect

• We are seeking a professional and courteous Front Desk Officer to serve as the first point of contact for guests.
• The ideal candidate (male preferred for operational balance) will be responsible for providing exceptional customer service, handling guest check-ins and check-outs, and managing front desk operations efficiently and professionally.

• Greet and welcome guests promptly with a warm and friendly attitude.
• Manage check-in and check-out procedures smoothly and accurately.
• Coordinate with housekeeping and other departments to ensure guest satisfaction.
• Ensure the lobby and reception area remain tidy and presentable.
• Answer and direct phone calls, respond to inquiries, and take messages.
• Handle guest complaints and requests with professionalism and escalate when necessary.
• Maintain accurate guest records and process payments efficiently.
• Monitor guest reservations and room availability using the hotel booking system.
• Assist in administrative tasks and hotel security procedures when required.

• Prior experience in a hotel or customer service role is an added advantage.
• Male (preferred)
• Excellent communication and interpersonal skills.
• Strong attention to detail and organizational abilities.
• Must be well-groomed, courteous, and professional in appearance.
• Proficient in Microsoft Office Suite and hotel management software.
• Must be able to work on weekends, holidays, and in shifts.

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