Receptionist Job at Urielsprout Limited

• As their trusted partner, Urielsprout is assisting in finding a professional and personable Hotel Receptionist to be the face of their establishment.
• As a Hotel Receptionist, you will be the first point of contact for guests, playing a pivotal role in ensuring their stay is memorable and seamless. This position requires a mix of customer service expertise, organizational skills, and a passion for hospitality.

• Warmly welcome and assist guests during check-in and check-out processes.
• Handle reservations, cancellations, and inquiries via phone, email, and in-person interactions.
• Provide information about hotel services, amenities, and local attractions.
• Address guest concerns professionally and escalate issues when necessary.
• Process payments and maintain accurate billing records.
• Collaborate with housekeeping and other departments to meet guest needs.
• Ensure the front desk area is well-organized and presentable at all times.

• High school diploma or equivalent (required).
• Prior experience in customer service or front desk roles (1-2 years preferred).
• A background in hospitality or tourism is advantageous.
• Availability for flexible shifts, including weekends and holidays.
• Professional grooming and appearance standards.
• A commitment to delivering outstanding guest experiences.

• Strong communication and interpersonal skills.
• Proficiency with hotel management software (e.g., Opera, Cloudbeds) and MS Office.
• Ability to multitask and stay organized in a fast-paced environment.
• A problem-solving mindset with a positive attitude.
• Fluency in [English] (additional languages are a plus).

• Salary: N70,000 - N80,000 Monthly (Competitive salary package).
• Performance-based bonuses.
• Growth opportunities in a reputable hospitality establishment.

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