Hotel Receptionist in lekki lagos at E-Hotels Transit Bnb Limited

  • Lekki, Lagos State
  • Permanent
  • Full-time
  • 30 days ago
Job DescriptionHotel ReceptionistE-Hotels Transit Bnb LimitedAdmin & OfficeLagos Full TimeHospitality & Hotel NGN 75,000 – 150,000 NegotiableEasy ApplyJob SummaryWe are seeking a courteous, organized, and customer-focused Hotel Receptionist to join our front desk team. As the first point of contact for our guests, you will play a key role in ensuring a memorable and pleasant stay from check-in to check-out. Your responsibilities will include greeting guests, managing reservations, answering inquiries, resol
  • Minimum Qualification : High School (S.S.C.E)
  • Experience Level : Entry level
  • Experience Length : 1 year
  • Working Hours : Full Time
Job Description/RequirementsResponsibilities:
  • Welcome guests with a warm, professional, and friendly demeanor.
  • Handle check-ins and check-outs efficiently and accurately.
  • Ensure guest satisfaction by responding promptly to inquiries, concerns, and requests.
  • Manage online, phone, walk-in, and corporate room bookings using the hotel's property management system (PMS).
  • Update guest records, room availability, and payment information.
  • Maintain accurate logs of daily front desk activities.
  • Answer incoming calls, respond to emails, and handle guest correspondence.
  • Liaise with housekeeping and maintenance teams to ensure room readiness and issue resolution.
  • Communicate special guest needs (VIPs, birthdays, room preferences) to relevant departments.
  • Process payments (cash, card, POS) and maintain accurate billing records.
  • Issue invoices, receipts, and reports at shift end.
  • Maintain petty cash and front desk supplies inventory.
  • Follow hotel policies for guest identification and data confidentiality.
  • Report security incidents or suspicious activity to management.Ensure the front desk area complies with hygiene, safety, and COVID-19 protocols.
Requirements:
  • SSCE / OND (Degree in Hospitality or related field is a plus)
  • 1-3 years in a similar customer-facing role (hotel or hospitality experience preferred)
  • Proficiency in MS Office, email systems, and PMS software (e.g., Opera, Cloudbeds, Protel)
  • Fluent in English (additional languages are a plus)
  • Strong customer service and communication skills
  • Excellent time management and multitasking
  • Professional appearance and grooming
  • High level of accuracy and attention to detail
  • Ability to handle complaints and remain calm under pressure
  • Team player with a proactive and positive attitudeFlexibility to work shifts, weekends, and public holidays
What We Offer:
  • Competitive salary
  • On-site training and career development
  • Accomodation
  • Friendly and supportive team environment
  • Employee discounts on hotel services

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