Job Summary:As a Customer Service Representative, you will manage customer inquiries, resolve issues, and ensure a seamless experience for clients. We seek a proactive, well-spoken individual who is proficient in English and has strong expertise in Microsoft Office tools.Key Responsibilities:Respond to customer inquiries via phone, email, and chat in a timely and professional mannerResolve customer complaints, concerns, and issues effectively and efficientlyProvide detailed information on our products/services to customersMaintain accurate and up-to-date customer recordsConduct research and perform data entry tasks as neededCollaborate with internal teams to address and resolve customer issuesWork during Central Standard Time (CST) to accommodate client schedulesRequirements:Bachelor's degree in any fieldAt least 3 years of customer service or call center support experienceExceptional communication and interpersonal skillsProficient in English (written and spoken)Expertise in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)Strong organizational skills and attention to detailAbility to work independently as well as part of a remote teamReliable internet connection and computer hardwareMust be a Lagos residentPreferred Qualifications:Familiarity with Google Suite (Gmail, Google Drive, Google Docs)Experience with data analysis and reportingWhat We Offer:Competitive salaryFlexible work environment (hybrid work)Professional development and growth opportunities