Front Desk Officer Job at Chrisvirgy Apartment

Chrisvirgy Apartment

Abuja, FCT
Permanent
Full-time

2 months ago
Apply easily

Chrisvirgy Apartment is a luxury service apartment located at Sirakoro Street, Wuse 2, Abuja. We specialize in delivering unrivalled hospitality services to our esteemed clients both locally and overseas. As a result of our avid commitment to customer satisfaction, we’ve designed a super comfortable and luxurious apartment that exudes class and replicates home. We’ve been able to achieve this tremendous feat owing to our unwavering commitment to ensuring that our clients get value for their money.We are recruiting to fill the position below:Job Position: Front Desk OfficerJob Location: Abuja (FCT)Responsibilities

Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests, collecting necessary information (like contact details and exact dates of their stay)
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-
furnished to accommodate guests’ needs
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities
Respond to clients’ complaints in a timely and professional manner
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments

Requirements and Skills

Degree in hotel management is a plus.
Work experience as a Hotel Front Desk Agent, Receptionist or similar role
Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS
Understanding of how travel planning websites operate, like Booking and TripAdvisor
Customer service attitude
Excellent communication and organizational skills

Method of Application
Interested and qualified candidates should send their CV / Resume and picture to: using the Job Position as the subject of the mail.

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