General Manager Job at Prohuman Capital Consulting

• We are seeking a dedicated General Manager to oversee the operations of our major retail store in Ikeja.
• This mid-level management role involves coordinating daily store activities, managing staff, and ensuring excellent customer service while meeting sales targets and operational standards.

• Oversee daily store operations including opening/closing procedures
• Ensure store displays and merchandise are properly organized
• Monitor inventory levels and coordinate with suppliers
• Maintain store cleanliness and visual merchandising standards

• Supervise sales staff, cashiers, and support personnel
• Coordinate staff schedules and manage work assignments
• Conduct basic staff training on products and customer service
• Handle staff performance issues and provide feedback

• Ensure high standards of customer service throughout the store
• Handle customer complaints and resolve issues promptly
• Monitor customer satisfaction and implement improvements
• Support promotional activities and sales events

• Monitor daily sales performance and report to senior management
• Assist with budget tracking and expense management
• Prepare weekly sales reports and operational summaries
• Support marketing initiatives and promotional campaigns

• HND / Bachelor's Degree in Business, Marketing, or related field
• 3-5 years of retail management or supervisory experience
• Experience in large retail stores or similar environment preferred

• Good leadership and team coordination abilities
• Strong communication and customer service skills
• Basic computer skills (Microsoft Office, POS systems)
• Problem-solving and decision-making capabilities
• Ability to work in fast-paced retail environment

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