Hotel Branch Manager Job at Class Suites Hotels & Apartments

• Operations Management: Coordinate and oversee daily operations across various departments, including front desk, housekeeping, food and beverage, and maintenance, ensuring efficiency and quality standards.
• Staff Management: Recruit, train, supervise, and evaluate hotel staff, fostering high performance and morale to deliver excellent guest service.
• Guest Services: Ensure outstanding customer service, resolve guest complaints and issues, and maintain high levels of customer satisfaction.
• Financial Management: Monitor hotel finances, develop budgets, manage expenses, and analyze financial data to optimize profitability and achieve revenue goals.
• Sales & Marketing: Collaborate with sales and marketing teams to implement promotional campaigns, drive business, increase occupancy, and build customer relationships.
• Compliance & Maintenance: Ensure compliance with health and safety regulations, company policies, and local laws, while also supervising maintenance, supplies, and inventory.
• Reporting & Strategy: Prepare performance reports for senior management, analyze market trends, and develop strategies to improve branch performance and drive growth.

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