Operations Lead Job at Turbo Finance

• KKU Microfinance Bank is seeking a proactive and detail-oriented Operations Lead to oversee the day-to-day banking operations across all service points.
• The ideal candidate will be responsible for ensuring seamless, efficient, and compliant banking operations that support customer satisfaction and business growth.
• This role will drive process optimization, team performance, regulatory adherence, and operational controls across the bank’s core functions.

• Supervise daily banking operations including account opening, transaction processing, deposit mobilization, funds transfers, and loan disbursements.
• Ensure smooth and timely execution of all branch-level and head office operations, balancing service delivery with risk mitigation.
• Monitor branch operations for adherence to standard operating procedures and compliance guidelines.
• Forecast daily cash requirement and make adequate provision to avoid service failure
• Manages the Core Banking Application as its relates to inputs of customers transactions to ensure accuracy
• Proper record keeping
• Daily and monthly reconciliation of all internal ledgers and bank accounts
• Monitor all data inputs to avoid income leakages.

• Develop, implement, and continuously improve operational workflows, policies, and procedures to enhance efficiency.
• Identify and resolve operational bottlenecks, gaps, and customer pain points.
• Drive digitization and automation initiatives to modernize service delivery.

• Ensure full compliance with CBN, NDIC, AML/CFT, and other regulatory frameworks applicable to microfinance operations.
• Conduct regular operational risk assessments, audits, and internal reviews.
• Work closely with Compliance, Audit, and Risk teams to ensure timely remediation of identified issues.

• Supervise, train, and evaluate branch operations officers, tellers, and service staff.
• Build operational capability across branches through training, mentorship, and performance reviews.
• Promote a customer-centric, high-integrity culture within the operations team.

• Oversee front-line service delivery and ensure excellent customer experience at all contact points.
• Resolve escalated customer complaints and operational issues promptly and professionally.

• Prepare and submit periodic reports on operational performance, compliance status, and service levels.
• Maintain accurate documentation for all operational activities and ensure records are properly stored and retrievable.

• Bachelor's degree in Banking & Finance, Business Administration, Economics, or a related field.
• 5–7 years of experience in banking operations, preferably in a microfinance or retail banking environment.
• Strong knowledge of CBN regulatory requirements, banking procedures, and core banking systems.
• Demonstrated experience in supervising teams and managing multiple branches or operational units.
• Solid understanding of internal controls, risk management, and process improvement methodologies.
• Proficiency in Microsoft Office Suite and banking software (Finacle, BankOne, or similar).

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