Call Centre Representative in Ikeja Lagos at Lifted Horizon Nigeria Limited
- Ikeja, Lagos State
- Permanent
- Full-time
Location: Ikeja, Lagos
Employment Type: Full-timeJob SummaryThe Call Centre Representative will be responsible for handling inbound and outbound calls, addressing customer inquiries, resolving issues, providing information about products/services, and ensuring excellent customer satisfaction to drive sales and Marketing team productivity.
Key ResponsibilitiesAnswer incoming customer calls promptly and professionally.
Make outbound calls for follow-ups, feedback, or sales.
Resolve customer complaints and provide accurate information.
Record call details and maintain call logs or Customers
Relationship Management)CRM entries.
Meet personal/team targets for call handling and quality.
Escalate unresolved issues to appropriate departments/officers.
Follow communication scripts and company procedures.
Maintain a positive, empathetic, and professional attitude toward customers.
Adhere to shift schedules, break times, and daily workflows.
Any other duties assigned by Management.
QualificationsMinimum of SSCE / OND (HND or BSc is a plus)
4 - 6 years experience in a customer service or call centre role preferred
Training in customer relations is an advantage.
Key Skills & Competencies:Excellent communication and listening skills.
Good command of English (and local languages if required).
Strong problem-solving and conflict resolution abilities.
Patience and emotional intelligence.
Attention to detail and accuracy.
Familiarity with CRM or call centre software (e.g., Zendesk, Freshdesk, Zoho).
Basic computer literacy (MS Office, typing).
Job search platform
Salary
N150,000 - N300,000 / Month.Application Closing Date
17th July, 2025.
Method of ApplicationInterested and qualified candidates should send their CV to:hr@liftedhorizonng.comusing the Job Title as the subject of the email.
Joblagos