Customer Relationship Officer Job at Ascentech Services Limited

• We are seeking a proactive and customer-focused Customer Relationship Officer to manage ongoing relationships with customers holding active loans.
• The role involves monitoring loan performance, ensuring timely repayments, resolving client issues, and fostering strong relationships to support customer retention and business growth.

• Serve as the primary point of contact for customers with active loans, providing ongoing support and communication.
• Monitor loan performance regularly and promptly follow up on missed or late payments to minimize delinquency.
• Build and maintain strong, trust-based relationships with clients to encourage timely repayment and promote repeat borrowing.
• Address client inquiries, concerns, and issues related to their loans, providing clear and effective resolutions.
• Collaborate with credit, collections, and risk teams to manage loan accounts and mitigate risks.
• Provide feedback to management on client needs, market trends, and potential credit risks.
• Maintain accurate records of customer interactions, repayments, and follow-up actions.

• Bachelor’s degree in Finance, Business Administration, or a related field preferred.
• 1 - 2 years of experience in credit management, customer relationship management, or collections within a financial institution.
• Strong interpersonal and communication skills with a customer-centric approach.
• Ability to analyze loan accounts and identify payment issues proactively.
• Good problem-solving skills and ability to handle difficult situations tactfully.
• Proficient in using CRM systems and loan management software.

Jobgurus