Customer Account Manager Job at LawPavilion Business Solutions

• We are seeking a seasoned Client Account Manager to oversee and grow relationships with clients across the Eastern Region.
• This strategic role combines account management, client relationship leadership, and revenue growth.
• You will serve as the key liaison between the company and our legal and corporate clients, oversee key accounts, and ensure the region meets its revenue targets.
• The ideal candidate is client-focused, results-driven, and skilled at balancing relationship management with revenue growth.

• Manage a portfolio of high-value client accounts, ensuring consistent engagement, satisfaction, and retention.
• Follow up on client renewals, payments, and subscription cycles to drive revenue growth.
• Serve as the main point of contact for client accounts in your region
• Provide onboarding, training, and ongoing support to users
• Identify opportunities to upsell or expand services within accounts
• Work closely with internal teams (sales, support, product) to address client feedback and issues

• At least 4 years of account management experience, preferably in legal tech or related industries.
• Strong interpersonal and communication skills
• Previous experience in client relationship management, customer success, or account management
• Familiarity with legal industry practices or SaaS products is a plus
• Ability to work independently and manage multiple client accounts effectively
• Good presentation, negotiation, and follow-up skills
• Must be a resident in or have strong familiarity with Enugu and/or Imo States
• Familiarity with CRM tools and Microsoft Office tools.

• A dynamic and innovative work environment.
• Competitive salary and performance-based bonuses.
• Career growth opportunities within a leading LegalTech company.
• Training and exposure to cutting-edge legal technology solutions.

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