Analyst - Customer Acquisition and Compliance Job at MTN Nigeria

MTN Nigeria

Enugu, Enugu State
Permanent
Full-time

1 month ago

MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.We are recruiting to fill the position below:Job Position: Analyst - Customer Acquisition and ComplianceJob Identification: 6012
Job Location: Enugu
Job Category: MTN Level 2
Job Schedule: Full-time
Reports To: Manager - Customer Acquisition and Compliance East
Division: Sales and DistributionMission

To collate and analyze SIM Cards registration, SIMS availability/Supply and Distribution, Activations, Customer Retention and churn intelligence information on an on-going basis, (in relation to benchmarking and competition) and provide insight to Customer Acquisition Channel performance.

Description

Evaluate performance measured against SIM registration channel objectives in the following areas:

Trade Partner and Customer Acquisition AND compliance Partners
Walk-in-Centers
Mobile Lite
Connect Stores and Connect Points
Other Sim Registration Agents (Pentagon).
Collect, analyze and interpret a wide variety of Channel data and develop weekly /monthly reports in preparation for business review meetings.
End- to-end device life-cycle management, tracking, monitoring of device’ heartbeat, utilization and efficiency.
Engage the regions to follow up on implementation of Customer Acquisition Channel Initiatives.
Provide and maintain a strong and reliable database to facilitate tracking and improvement of channel services and providing information enabling channel business decisions to be made.
Prepare monthly, quarterly and year to date (YTD) measurement reports.
Provide functional support to Customer Acquisition Manager
Support seamlessly, the end-to-end SIM Acquisition agent’s system up, training, onboardings and exit.
Analyze relevant best practices and provide recommendations to Customer Acquisition Manager.
Attend regulatory meetings at state level and share outcome with regional leadership

Requirements
Education:

First Degree in Computer Science, Statistics, Economics, Business Administration, Accounting or any related discipline
Fluent in English

Experience:
3-7 years work experience which includes

Minimum of 3 years of experience in an area of specialization; with experience working with others
Experience working in a medium organization:
Project planning and reporting, sales/marketing or related function
Experience using Data Mining Tools
Telecoms experience would be an added advantage

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