Billing Officer
- Abuja, FCT
- Permanent
- Full-time
- Generate and review invoices for accuracy, completeness, and compliance with service agreements.
- Verify billing data against service records to identify and resolve discrepancies.
- Process adjustments, credits, and refunds as needed.
- Ensure timely dispatch of invoices to patients, insurance companies, or other stakeholders.
- Monitor and track payments to ensure all outstanding amounts are collected within specified timelines.
- Reconcile payments received with billing records to maintain accurate financial reporting.
- Communicate with patients or payers regarding outstanding balances and payment plans.
- Resolve payment discrepancies or disputes in a timely manner.
- Ensure billing processes comply with organizational policies, government regulations, and healthcare standards.
- Stay updated on changes in billing codes, insurance requirements, and industry regulations.
- Coordinate with internal and external auditors during billing audits.
- Address any compliance-related issues in billing procedures promptly.
- Act as the primary point of contact for billing inquiries from patients, insurance companies, and internal departments.
- Provide detailed explanations of billing charges and resolve disputes professionally.
- Collaborate with the clinical and administrative teams to ensure accurate documentation for billing purposes.
- Build and maintain positive relationships with stakeholders to enhance service satisfaction.
- Analyze current billing processes and identify areas for improvement.
- Implement technology solutions to enhance billing efficiency and accuracy.
- Develop and maintain standard operating procedures (SOPs) for billing functions.
- Monitor key billing metrics and develop strategies to address inefficiencies.
- Prepare regular reports on billing performance, including outstanding balances, payment collections, and aging reports.
- Maintain accurate and organized records of all billing transactions.
- Track and report on key metrics to identify trends and inform decision-making.
- Assist in the preparation of financial statements by providing relevant billing data.
- Identify potential risks in billing operations, such as fraudulent claims or incorrect charges.
- Develop and implement controls to minimize billing errors and revenue losses.
- Monitor and address any issues related to denied claims or late payments.
- Ensure proper documentation is maintained to mitigate risks of disputes or legal challenges.
- Bachelor's degree in Accounting, Finance, Business Administration, or a related field.
- MBA or MSc in Finance, Healthcare Management, or a related field is an added advantage.
- Relevant accounting certification (e.g ACA, ACCA) is an added advantage.
- Minimum of 1 - 4 years of experience in billing, preferably in a healthcare setting.
- Familiarity with medical billing codes, insurance processes, and healthcare revenue cycle management.
- Experience with billing software and ERP systems.
- In-depth knowledge of billing and coding processes in the healthcare sector.
- Familiarity with healthcare regulations, including HIPAA and insurance policies.
- Understanding of revenue cycle management and payment reconciliation.
- Awareness of best practices in billing process optimization.
- Proficiency in billing software and financial management systems.
- Strong understanding of medical billing codes (e.g., ICD-10, CPT) and insurance processes.
- Knowledge of financial reporting and reconciliation.
- Advanced Excel skills for data analysis and reporting
- Professional attitude towards work
- Shares the AMCE's vision.
- Proactive and organized.
- Has personal and professional credibility and commands the respect of colleagues and peers.
- Supportive and approachable.
- Ability to adapt accordingly.
- High levels of honesty and integrity