Call Center Customer Service Representative in Abuja at Callboxs

Abuja, FCT
Permanent
Full-time

1 month ago

Job DescriptionCallboxs is a BPO and communications support company with over 15 years of international experience. We specialize in customer support, digital engagement, technical assistance, telemarketing, and consulting for clients in diverse industries.Our model is built on lean, focused teams and a performance-driven approach, enabling us to deliver measurable results and high service standards. With a deep understanding of operational efficiency and customer experience, we help businesses scale efficiently and operate more effectively through structured, intelligent outsourcing.Job SummaryWe are hiring multiple Call Center Customer Service Representatives to join our growing customer support team. In this full-time, on-site role based in Abuja, you will be responsible for handling customer inquiries, complaints, and support requests on behalf of our client, Wizz Air, a major European airline.You will engage with international customers via phone and email, assisting them with flight bookings, changes, availability inquiries, cancellations, and other related issues in line with airline policies and regulatory standards. This role demands excellent spoken and written English, a customer-first mindset, and a strong command of computer tools and laptop use.This is not an entry-level position. Candidates must have proven experience in a similar customer service or call center environment and be capable of working in a high-performance, team-driven setting.Key Responsibilities

Provide first-contact resolution and support to customers via inbound/outbound calls and email.
Handle inquiries related to flight schedules, availability, bookings, changes, cancellations, refunds, and general information.
Resolve complaints with professionalism, and in full compliance with Wizz Air's customer service policies and international regulations.
Accurately log interactions and follow up on open cases within the set response time.
Use internal CRM tools, airline systems, and email platforms to manage customer interactions.
Ensure a high standard of English communication-broken English will not be accepted for this role.
Collaborate with team members and supervisors to improve overall service delivery.
Stay up to date on airline policies, internal updates, and compliance requirements.

Minimum Requirements

1-3 years of verifiable full-time experience in a call center or customer service role (airline, telecom, travel, or similar sectors preferred).
Bachelor's degree in a relevant field such as Business, Communication, English, or Hospitality.
Excellent spoken and written English - clear, fluent, and professional communication is non-negotiable.
Advanced computer and laptop proficiency - must be fully capable of navigating email, CRM tools, browsers, airline booking systems, and handling multiple tabs at once.
Ability to remain calm, professional, and solution-focused under pressure.
Strong attention to detail, time management, and interpersonal skills.
Must be available full-time and on-site in Abuja.

Application ProcessTo apply, send the following to infongr@callboxs.com with the subject line:Application - Call Center Customer Service RepresentativeYour application must include:

A professionally formatted CV (with a clear, recent photo).
A brief cover letter tailored to this role, highlighting relevant experience.

CV without an attached picture will not be considered.Why Join Callboxs?

Join a high-performing, international support team.
Gain specialized knowledge of airline operations and customer service at scale.
Work in a supportive, collaborative environment that prioritizes learning and professional growth.
Competitive salary with long-term growth opportunities.
Exposure to global standards and international client engagement.

Job Type: Full-timeLocation: Abuja, Nigeria (On-site)Pay: ₦200,000.00 - ₦250,000.00 per monthJob Type: Full-timePay: ₦200,000.00 – ₦250,000.00 per monthApplication Question(s):

Do you acquire a proficient level of spoken and written English?

Education:

Post-secondary (technical & vocational) (Required)

Experience:

Customer Service: 3 years (Preferred)

Location:

Abuja (Required)

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