Customer Service Representative / Hostess Job at Mai Shayi Coffee Roasters Limited

Mai Shayi Coffee

  • Abuja, FCT
  • Permanent
  • Full-time
  • 2 months ago
  • Apply easily
Mai Shayi Coffee Roasters Limited is a premier specialty coffee brand in Nigeria, renowned for its end-to-end involvement in the coffee value chain. From cultivating Arabica coffee in Jos, Plateau state, to meticulous processing and batch-roasting, we promise an unparalleled coffee experience. As a forward-thinking company, our footprint extends from cafes in Lagos and Abuja to our two arabica coffee farms, a cooperative of 141 farmers, and a dedicated roastery supplying premium coffee for both retail and B2B avenues. With our expansion, we seek a skilled and detail-oriented Internal Auditor to ensure the integrity of our financial operations and compliance with legal regulationsWe are recruiting to fill the position below:Job Position: Customer Service Representative / Hostess
Job Locations: Abuja (FCT) and Queen Elizebeth, Victoria Island - Lagos
Employment Type: Full-timeJob Summary
  • We are hiring a customer service representative/Hostess to manage customer queries and complaints. You will also be asked to process orders, and modifications, and escalate complaints across several communication channels
Key Responsibilities
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provide accurate, valid, and complete information by using the right methods/tools.
  • Meet personal/customer service team sales targets and call handling quotas.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts, and file documents.
  • Follow communication procedures, guidelines, and policies.
Requirements and skills
  • First degree (HND/BSC or Equivalent) in a relevant field.
  • Proven customer support experience or experience as a Client Service Representative.
  • Track record of over-achieving quota.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Strong phone contact handling skills and active listening.
  • Familiarity with CRM systems and practices.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Ready to work 6 days a week.
  • Ready to work in Mai Shayi Location, Abuja.
Method of Application
Interested and qualified candidates should send their CV and attached Credentials to: copying: using the Job Position as the subject of the mail.

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