Contact Center Agent Job at ipNX Nigeria Limited

• The Contact Center Agent is responsible for handling inbound and outbound customer interactions, providing exceptional service, and resolving inquiries efficiently.
• The agent serves as the first point of contact for customers, ensuring a positive experience while supporting the company’s products and services.

• Answer incoming customer calls, emails, and chat inquiries in a professional and timely manner.
• Provide accurate information about products, services, promotions, and technical support.
• Resolve customer issues, complaints, and inquiries with a focus on customer satisfaction.
• Process service requests, billing inquiries, and account modifications as needed.
• Escalate complex issues to the appropriate department or supervisor when necessary.
• Maintain a strong knowledge of company offerings, policies, and procedures.
• Accurately document customer interactions and resolutions in the CRM system.
• Achieve individual and team performance targets, including call handling time and customer satisfaction scores.
• Adhere to company policies, compliance requirements, and quality assurance standards.
• Participate in ongoing training sessions to enhance knowledge and customer service skills.

• HND or Bachelor’s degree.
• One year Prior experience in a contact center, customer service, or telecommunications industry is an advantage.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict resolution abilities.
• Ability to multitask and work in a fast-paced environment.
• Proficiency in using computers, CRM systems, and Microsoft Office applications.

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