Customer Service Representative Job at LD&D Consulting

• We are seeking a proactive and customer-focused Customer Service Representative with 1–3 years of experience in the sales and support of solar energy and CCTV surveillance products.
• The ideal candidate will be responsible for handling customer inquiries, promoting products, processing orders, and ensuring customer satisfaction throughout the sales process.

• Respond to customer inquiries via phone, email, WhatsApp, and in-person at the showroom.
• Provide accurate product information and technical guidance on solar and CCTV systems.
• Assist customers in selecting suitable products based on their needs and budget.
• Manage customer complaints or issues efficiently and professionally.
• Maintain a clean and organized customer service area/showroom.
• Prepare and follow up on quotations, invoices, and delivery schedules.
• Maintain proper documentation of sales transactions and customer records.
• Collaborate with the sales and technical teams to ensure smooth product delivery and installation.
• Upsell and cross-sell related products and services to increase revenue.
• Participate in periodic stock counts and provide feedback on customer trends.

• OND / HND / B.Sc. in Business Administration, Marketing, Engineering, or a related field.
• 1–2 years of relevant experience in customer service or sales, preferably in solar and CCTV products.
• Good knowledge of solar systems, batteries, inverters, CCTV kits, and accessories.
• Strong communication and interpersonal skills.
• Proficient in Microsoft Office (Word, Excel), and basic CRM tools.
• Ability to multitask, prioritize, and manage time effectively.
• Must reside in or be willing to relocate to Abuja.

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