Project Manager-Client Operations (Hybrid)
HUGO
- Nigeria
- Contract
- Full-time
- Project Delivery
- Design and structure team operations for complex projects and SLA adherence.Identify opportunities to improve operational efficiencies and implement scalable solutions.
- Manage project workflows and performance metrics.
- Provide insights and actionable strategies to achieve the best possible outcomes on projects.
- Workforce Management
- Ensure proper staffing and schedule adherence, with contingency plans when needed.
- Quality Control
- Analyze error trends and guide quality control efforts.
- Develop process documentation for consistency across projects.
- Stakeholder Management
- Oversee day to day client communications
- Foster team collaboration, motivation, and skill development.
- Establish and communicate team goals, strategies, and behaviours.
- Coordinate with stakeholders for resource allocation
- Demonstrated success in project management within startup/scaleup environments, coupled with a keen understanding of operational excellence in mature, high-caliber organizations.
- Proven track record as a Client Service Manager, consistently aligning teams with client needs.
- Exceptional analytical and communication skills, with meticulous attention to detail.
- Strong leadership abilities in optimizing team efficiency and ensuring schedule adherence.
- Experience in workforce management, surpassing client expectations, and driving performance improvement.
- Collaborative mindset for implementing performance enhancement programs and overseeing client reporting.
- Recruiter call: A call from one of our recruiters if we believe your profile looks a strong match for the role, during which we'll evaluate your fit and discuss Hugo in more detail
- Deep dive interviews: Typically 3 interviews designed to probe deeply the extent to which you have the skills, mindset, and behaviours to succeed in the role and at Hugo
- Assessment tasks: During the process we may request that you complete psychometric assessments and/or a presentation and/or task-based exercise (NB: the output of any assessments you complete is treated as confidential and will be used for the sole purpose of best determining your fit for the role and company)
- Meet the team: We conclude our process by arranging for you to speak with potential colleagues informally, allowing for greater insight into the culture, environment and, yes, challenges(!) you may face
Industries :IT, software engineering, Internet
Employment type :Fixed-term contract
Region :
Nigeria Job